Refund & Cancellation Policy

To reserve an item on Relvo, a buyer pays a booking amount of ₹200 through Razorpay. The rest of the price is paid at handover. This policy covers the ₹200 booking amount.

When you get the full ₹200 back

• The seller declines your booking, or doesn't confirm it within 2 hours.
• The item is no longer available, or the seller cancels.
• At handover, the item is materially different from its listing.
• You were charged more than once for the same booking.

When it is not refunded

If you cancel after the seller has confirmed, or you aren't available at handover without a valid reason, the booking amount may be kept.

How to ask for a refund

Email support@relvo.ai with your order link. Our team reviews every request by hand and replies within 2 working days. Approved refunds go back to your original payment method through Razorpay, usually within 5–7 working days.